![]() The content of the messages themselves is as it should be. Now, if the E-mail client is left on all the time (and the Mac doesn't sleep), the sender name displays correctly, but if for example I turn off Mail.app over lunch, when I turn it on later, if there are messages from John Doe, Adam Smith, and Amy Appleseed, the three E-mails will display in the list as being from "John Doe via RT” (or whomever the first sender was). For example, the sender name will be listed as "John Doe via RT” or if the sender is not in my address book it will be “ via RT”. When using the Outlook Web Client, these redirected E-mails messages display the sender properly as they did before using Office 365’s Exchange server. When a customer sends an E-mail to support, RT redirects/forwards that E-mail to all individual E-mails of help desk staff. In my department, we use Request Tracker (RT), a web-based help desk ticketing system. This is true for both Mail.app and Outlook 2011 (and even the new Outlook 2015 in my limited testing). Things work pretty well, but one thing with Mac E-mail clients specifically really bugs me. ![]() ![]() We were recently moved to Office 365 (Exchange) at my campus.
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